Return & Refund

At WOONHHOP, our goal is to make your shopping experience smooth, transparent, and fair.
We understand that sometimes an item may not work out, and our team is here to help guide you through the return or refund process.

Please review the policy below carefully before submitting a return request.

1. Return Eligibility

To qualify for a return, all of the following conditions must be met:

Items must be returned within 14 days of delivery
Products must be unworn, unwashed, and in original condition
All original tags, protective packaging, and accessories must be intact
Items must be free of makeup marks, perfume, deodorant, stains, or odors

Final Sale Items

Items marked as Final Sale, including clearance items or products discounted over 50%, are not eligible for return

Custom & Made-to-Order Items

Dresses made according to specific measurements or custom requests are considered final sale
These items are not eligible for return or refund unless there is a confirmed manufacturing defect

2. How to Request a Return

To start a return request, please email us at:

📧 support@woonhhop.com

Include the following information in your email:

Your order number
Photos of the item(s) (and the issue, if applicable)
The reason for return

Our support team will review your request and respond with return instructions within 1–2 business days.

3. Returning Your Item

Once your return is approved:

You will receive return instructions and shipping guidance
Pack the item securely to avoid damage during transit
Include your packing slip or order number inside the package

Please do not send items back without approval, as unauthorized returns may not be processed.

4. Return Shipping Fees

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
If the return is due to our error, we will cover the return shipping cost
If the return is due to personal preference (size, style, fit), the return shipping fee will be deducted from the refund

5. Refunds

Once your return is received and inspected, we will notify you by email
Approved refunds are issued to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

At this time, we do not offer direct exchanges.

If you need a different size or style:

Submit a return request for the original item
Place a new order for the desired item once the return is approved

This helps ensure faster processing and availability.

7. Order Cancellations

Orders may be canceled before shipment by contacting us at support@woonhhop.com with your order number
Once an order has shipped, it cannot be canceled and must follow the return process above