Shipping Policy
At WOONHHOP, we are committed to providing a clear and reliable shipping experience, so you can plan your look with confidence for every party, celebration, or special occasion.
Please review the information below for details on shipping destinations, processing times, delivery estimates, and related policies.
Shipping Destinations
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We currently ship within the United States only
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Additional shipping regions may be added in the future
Order Processing Time
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Order Processing: 1–3 business days
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Orders are processed after payment confirmation
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Processing time does not include shipping transit time
During sales events, peak seasons, or severe weather conditions, processing times may be slightly extended. If delays occur, we will notify customers by email.
Shipping Time (United States)
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Estimated Transit Time: 7–9 business days
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Shipping times may be delayed during peak sales periods or due to extreme weather or carrier disruptions
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Customers will be notified by email if significant delays occur
Total Estimated Delivery Time
Order Processing Time (1–3 days) + Shipping Time (7–9 days)
Shipping Fees
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Standard Shipping: $12
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Free Shipping: Orders over $139
(After discounts, before tax)
Shipping costs are calculated automatically at checkout.
Order Shipment & Tracking
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Once your order ships, you will receive a shipping confirmation email
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Tracking information will be included in the email
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Tracking updates may take 24–48 hours to appear after shipment
Bulk Orders & Special Requests
If you are interested in bulk purchases, group orders, or have special requirements for evening dresses, please contact our customer support team.
Our company will arrange a dedicated service representative to follow up and assist you throughout the ordering process to ensure your needs are met efficiently.
📧 Email: support@woonhhop.com
Delivery Information
Delivery time depends on:
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Order processing time
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Carrier transit time
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Delivery location within the United States
Please note that processing time is separate from shipping transit time.
Order Changes & Cancellations
Can I cancel or edit my order?
If your order has not yet been processed or shipped, please contact us as soon as possible:
Once an order has entered processing or has been shipped, it cannot be canceled or modified.
Can I change my shipping method?
If your order is still unprocessed, please email us promptly with:
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Your order number
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The requested shipping method change
Shipping methods cannot be changed after the order has shipped.
Shipping Delays & Issues
Why is my order delayed?
Possible reasons include:
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High order volume during sales or holidays
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Custom or special-order requests
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Carrier delays beyond our control
We appreciate your understanding and will notify you if significant delays occur.
What if my package appears lost?
If tracking information shows no updates for an extended period or your package appears lost, please contact us at:
Our support team will assist you in contacting the carrier and finding the best possible solution.
Need Help?
If you have any questions about shipping, delivery times, or your order, our customer support team is happy to assist: